WhatsApp Order Automation Bot
Overview
WhatsApp Order Automation is a chatbot for businesses that take orders over WhatsApp. It reads a customer’s order message, replies with a clear confirmation, and once the customer confirms, creates the order in your dashboard or system automatically.
Take a pizza shop. A customer messages “2 large pepperoni and a garlic bread to 14 Elm Street.” The bot understands the items, quantities and address, replies with an itemised summary and asks for a yes. The customer replies “yes,” and the order appears in the shop’s dashboard, ready for the kitchen. Nobody re-types anything, and nothing gets missed while the phone is busy.
The pizza shop is just the example. The same flow works for any business that receives orders as chat messages, and the destination is up to you: we connect the bot to the dashboard or system you already run, rather than asking you to switch to a new one.
Key Features
Reads orders written in plain language
Customers order the way they already message: items, quantities, extras and delivery details in a normal sentence. The bot works out what they mean.
Replies with an itemised confirmation
Before anything is created, the customer sees exactly what the bot understood and is asked to confirm it. Fewer wrong orders, fewer refunds.
Creates the order only after a yes
Nothing lands in your system until the customer confirms, so a half-finished message never becomes a kitchen ticket.
Syncs to your dashboard
Confirmed orders are created in the dashboard or system you already use, in real time. Your team keeps working where they work today.
Connects to any system
Built to talk to your existing setup, whether that is an order dashboard, a back-office tool or a custom system. We add the connection; you keep your workflow.
Set up around your menu and your rules
Configured for your products, options and service area, so the confirmations it sends match how your business actually operates.
How It Works
4 stepsStep 01
A customer sends an order on WhatsApp
They message your business number the way they always have: a list of what they want and where it is going.
Step 02
The bot replies with a summary
It reads the message, works out items, quantities and delivery details, and sends back an itemised confirmation with one question: is this right?
Step 03
The customer confirms
A quick yes is all it takes. If something is off, they reply with the change and get a fresh summary.
Step 04
The order is created in your dashboard
The confirmed order appears in your system automatically, ready for fulfilment, with no manual entry.
Frequently Asked Questions
Is this only for pizza shops or restaurants?
No. The pizza shop is our go-to example because everyone understands it, but the same bot handles any business that receives orders as WhatsApp messages: takeaways, bakeries, grocers, florists, small retailers and service businesses.
Which system does it send the orders to?
Whichever one you use. The bot is built to connect to your existing dashboard or system rather than to a specific product, so your team does not have to change how it works.
What happens if the customer changes their mind?
If they reply with a change instead of a yes, the bot sends an updated summary. The order is only created once they confirm the final version.
Do I need a new WhatsApp number?
The bot runs on a WhatsApp Business number for your business. We walk you through that setup as part of getting started.
How much does it cost?
Pricing depends on your menu size, order volume and the system we connect to, so there is no fixed price listed here. Request a demo and we will scope it with you.
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